Joshua Kingsley

Service Manager @Lithia & Driveway

US

At Lithia & Driveway, I lead service operations with a focus on boosting new and used vehicle sales and delivering superior customer satisfaction. With a strong foundation in Business Management and Automotive Technology, my team uses advanced CRM strategies and conflict management techniques to build lasting customer relationships and exceed service expectations.Key Achievements & Responsibilities: Led service operations with an emphasis on the Subaru LOVE Promise, enhancing customer trust and loyalty. Implemented SOPs to improve communication between customers, service teams, and sales staff, ensuring smooth operations. Applied advanced CRM strategies to drive customer retention and satisfaction. Fostered a positive community impact, making Subaru of Utica a trusted local brand. Focused on servant leadership, empowering team members to contribute to business growth and service excellence.Led with the Growth Powered by People philosophy, driving team growth and development.Our success in the service industry is a testament to our commitment to servant leadership, ensuring that every team member is equipped to contribute to sustained business growth, while delivering excellent customer service experience.A results-driven professional, passionate for being of service, team building, customer satisfaction, and operational excellence. Growth Powered by People!

Onondaga Community College

Associate's degree