Joya Kicia
Manager, Program Management at Cro Metrics
- Role
- Manager, Program Management at Cro Metrics
- Location
- Providence, RI, US
- LinkedIn followers
- 500 followers
About Joya Kicia
Highly motivated and results-driven digital marketing and program management leader with…
Experience
Manager, Program Management
Dec 2024 — Present
Lead and mentor a high-performing team of Program Managers, and Sr. Program Managers, with a focus on career development, performance coaching, and scaling individual strengths to meet team goals.• Manage 3-4 client accounts while supporting broader team delivery, exceeding billable utilization targets and ensuring high-quality outcomes through process improvements, and cross-functional collaboration.• Act as a strategic problem-solver and escalation point for internal and client-facing challenges, helping resolve blockers, improve team efficiency, and strengthen cross-functional relationships.• Serve as the hiring manager, guiding candidates through the interview process to build a strong, high-performing team.• Manage team utilization and capacity planning to optimize resource allocation and maintain high productivity.
Education
University of Rhode Island
Bachelor of Arts - BA , Communication Studies
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