Jennifer Keene-Moore
Sr Ux Researcher (Team Lead) @United Airlines
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WORK HISTORY
Sr Ux Researcher (Team Lead) @United Airlines
Chicago, IL, US
Lead team performing discovery research and usability testing for the United Airlines Customer Call Centre.• Implemented Agile Scrum Methodology in UX team to allow design/research delivery of over 200 features in one year. • Performed benchmark satisfaction surveys of implementation of features. • Directed card sorts, Qualtrics surveys, analysis with Quantum Metric, System Usability Survey (SUS), task performance for usability test with prototypes and production software.
EDUCATION
York University
MSc
McGill University
BSc
ABOUT JENNIFER KEENE-MOORE
Senior UX Research and Strategy leader with expertise in enterprise B2B…
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