Jennifer Keene-Moore
Sr Design Research Engineer | Agile UX Leader | Corporate Accessibility Lead
- Role
- Sr Ux Researcher (Team Lead) at United Airlines
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Jennifer Keene-Moore
Senior UX Research and Strategy leader with expertise in enterprise B2B…
Experience
Sr Ux Researcher (Team Lead)
Oct 2023 — Present · Chicago, IL, US
Lead team performing discovery research and usability testing for the United Airlines Customer Call Centre.• Implemented Agile Scrum Methodology in UX team to allow design/research delivery of over 200 features in one year. • Performed benchmark satisfaction surveys of implementation of features. • Directed card sorts, Qualtrics surveys, analysis with Quantum Metric, System Usability Survey (SUS), task performance for usability test with prototypes and production software.
Education
York University
MSc
McGill University
BSc
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