Jeffrey Katz
Director of Rooms @The Kolter Group
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WORK HISTORY
Director of Rooms @The Kolter Group
Fort Lauderdale, FL, US
Managed an operating budget of 4.5 million dollars annually, generating 18 million dollars in room revenue, with an emphasis on cost savings and delivering a 50% flow to ownership • Oversaw Valet, Laundry, Housekeeping, and Front Office, consisting of 45 line-level associates and five managers• Helped develop a guest-centric culture and drove our hotel from 28th place to 1st place on TripAdvisor in one year. Earning the Best of the Best award, an honor bestowed upon only 1% of businesses listed on TripAdvisor.• Maintained Guest Satisfaction Scores (customer service, cleanliness, working order)in the “green” zone for two consecutive years, earning the first-ever Platinum Performance Operator award from Hyatt, one of only 13 hotels in the Americas.• Drove initiatives to deliver roughly in rooms other revenue via effective upselling strategies every month.• Maintained a 40% Enrollment Success Rate at a high redemption property
EDUCATION
Florida Atlantic University
Bachelor of Business Administration (BBA), Hospitality Administration/Management
Florida Atlantic University
Master of Business Administration - MBA, Hospitality Management
ABOUT JEFFREY KATZ
Jeffrey is a hospitality professional with over a decade of experience and a Master’s degree in Hospitality Management. He is proven to have the ability to help a company achieve its financial objectives via efficient management. Jeffrey\'s passion is leading by example and he is known to take pride in seeing others excel under his guidance. Diligence and integrity are the guiding principles of his career.
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