Jeff Sarna
Enterprise Customer Success Manager @Security Compass
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WORK HISTORY
Enterprise Customer Success Manager @Security Compass
Helping enterprise clients manage cybersecurity risk without slowing down their business. This is achieved by building security into their end-to-end processes with our two offerings: leading-edge software SD Elements and industry recognized cyber security training.• Responsible for managing a portfolio of Enterprise customers totaling approximately $15M• Work to understand the customers’ current state and business objectives/goals. Build strong relationships (both executive-level and technical contacts) and make recommendations for their program guiding them on their journey to achieve their goals.• Build success plans with your customers and hold them accountable to drive desired business outcomes. Then you’ll conduct customer business reviews to help them see the business impact of their work and where they can go next. • Advocate for customers. Building solid relationships with Sales, Product Management, Support, DevSecOps, and senior leadership, making the customer’s voice is heard. • Accountable for customer retention and your amazing work will ultimately drive customer retention, expansion, and advocacy.• Customer Success Operations. Improve and implement process and policy to ensure a consistent level of service for customers and data for leadership.
EDUCATION
University of Waterloo — St. Jerome’s University Campus
Bachelor of Arts
SKILLS
ABOUT JEFF SARNA
I am a highly motivated individual, with expanding expertise in project delivery and a goal of increasing my exposure to, and understanding of, the diverse and complex variables within the fields of software and technology.
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