J. J. Moncus
Principal, Research @ Gartner, Customer Service and Support
- Role
- Principal, Research at Gartner
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About J. J. Moncus
Passionate about helping researchers do their best work! When not working, I am usually helping friends write better R code or making music. Peer and practitioner research @ Gartner Music production @ cherryblossom.music Formerly international survey research @ Pew Research Center
Experience
Principal, Research
Jun 2022 — Present · Washington, DC, US
Helping senior executives navigate tech and AI trends- Lead Researcher on two high-impact research pipelines: Service and Support Leaders\' Top Strategic Priorities, and the Most Valuable Technologies in Service and Support - Lead quantitative analyst on another high-impact research pipeline: Unlocking Value from Service and Support Tech- Lead strategist and manager for ~$500K in data assets
Education
Duke University
Bachelor of Science in Math, Minors in Economics and Philosophy
2015 — 2019
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