Justin Hammett
SaaS & AI Customer Success Leader | Startup-focused | Driving retention and scalable growth
- Role
- Enterprise Customer Success Manager at ACA Group
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Justin Hammett
I’m a customer success and strategic partnerships professional with over a decade of experience managing multimillion-dollar portfolios and delivering results across SaaS and tech. I’ve handled 30–40 client accounts at a time, with an average book size of $1.5–2M and around $100K in ARR per client. Over the last four years, I’ve averaged 108% Net Revenue Retention, with a 10 NPS and 9.75 CSAT.I thrive in fast-paced, collaborative environments where I can align client goals with product value, lead contract negotiations, and drive meaningful outcomes. Whether it’s through data-backed action plans, AI training sessions, or executive partnerships, I’m focused on creating long-term impact for the teams and customers I work with.
Experience
Enterprise Customer Success Manager
Nov 2025 — Present · Pittsburgh, PA, US
Education
Mitchell College
Bachelor of Science (BS), Communication and Media Studies/graphic design
Seton Hall University
Master of Arts (MA), Strategic Communication
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.