Jean Zamora

About Jean Zamora

Over 17 years of Customer relationship management experience. I am a results-oriented professional who leads the Client Services for North America and Canada at Naviga, a Vista Company. Naviga is a leading provider of software and services for the global media and publishing industry, offering solutions for content creation, distribution, and monetization.My exceptional client services skills have enabled me to grow strategic partnerships and acquire new businesses, as well as to drive a value-based dialogue with customers, defining joint success and value metrics for all product-based businesses. I also lead end-to-end account management matters, from contract execution to ensuring successful customer journeys throughout the entire lifecycle. I develop broad and deep relationships in customer accounts across functional groups, such as product, marketing, business intelligence, finance, production operations, and executive teams. My mission is to deliver best-in-class service and support to all assigned accounts, and to empower them with innovative solutions and ideas to meet their growth objectives.

Experience

1. Director of Client Services

   Naviga

   May 2019 — Present · New York, NY, US

   Heads up publisher relationships for North America and Canada. Responsible for growth and business expansion within existing client portfolio.Leads end-to-end account management matters including whitespace deals from contract execution to ensuring successful customer journeys from kickoff to product launch.Develop broad and deep relationships in customer accounts across functional groups, such as Product, Marketing, Business Intelligence, Finance, Production Operations, and executive teams.Establish trusted and strategic relationships with key customer stakeholders and executive sponsors.

Education

• Technological University of the Philippines

  Chemical Engineering Technology

Skills

• Saas
• SEO
• Social Media Marketing
• Mobile Devices
• Epub
• Strategic Partnerships
• Account Management
• Digital Media
• Pre-Sales
• Client Service Oriented
• Salesforce.com Administration
• Analytics
• Xml
• Online Marketing
• Content Development
• Salesforce.com
• Lead Generation
• Vendor Management
• Customer Acquisition
• Crm
• Strategy
• E-Commerce
• Content Management
• Call Centers
• Business Development
• Management
• Ebooks
• Content Strategy
• Html
• Project Management
• Online Publishing
• Sem
• Publishing
• Product Management
• Online Advertising
• Magazines
• Customer Satisfaction
• Training
• Customer Relationship Management (Crm)
• B2b