Joseph J. Croce

About Joseph J. Croce

Experienced Network Lead with a demonstrated history of working in the telecommunications industry. Skilled in Software Delivery Lifecycle, Service Delivery, Customer Experience Design, Customer Satisfaction, Customer Relationship Management (CRM), and Lean Operations, Quality Management, and Key Performance Indicators. Strong program and project management professional with a Master of Business Administration (M.B.A.) focused in Business Administration and Management, General from Reinhardt University. Skilled professional with Six Sigma Green Belt and Lean Certifications and also Certified SAFe Agilist, Certified SAFe Agile Advanced Scrum Master, and Certified SAFe Agile Release Train Engineer.

Experience

1. Principal Release Train Engineer

   AT&T

   Oct 2025 — Present · US

Education

• Udacity

  Business Analytics

  2017 — 2017

• Reinhardt University McCamish School of Business

  Master of Business Administration (M.B.A.), Business Administration and Management, General

  2012 — 2014

Skills

• Contact Centers
• Six Sigma
• Call Center
• Net Promoter Score
• Crm
• Msoc
• Quality Assurance
• Customer Experience Management
• Unified Communications
• Vendor Management
• Cross-Functional Team Leadership
• Pmo
• T1
• Pmp
• Testing
• Customer Satisfaction
• Product Management
• Broadband
• Switches
• Networking
• Lean Management
• Workforce Management
• Lean Operations
• Business Process Improvement
• Managed Services
• Customer Experience Design
• Integration
• Call Centers
• Ip
• Network Design
• Project Management
• Program Management
• Cloud Computing
• Wireless
• Mobile Devices
• Computer Network Operations
• Service Delivery
• Customer Experience Transformation
• Voip
• Data Center