Juergen Jakowski

WORK HISTORY

EDUCATION

SKILLS

ABOUT JUERGEN JAKOWSKI

Working for and with customers is my greatest passion, and I am always eager to find new ways of helping customers, partners, and SAP colleagues with their concerns. Therefore, I particularly enjoy my current role, where imparting valuable information is a key activity.I am the Head of Digital Customer Experience Strategy at SAP and work in this role as part of SAP\'s Intelligent Enterprise Solutions organization. As a continuation of my previous roles in SAP for Me (me.sap.com), I am now tasked with holistically extending the strategies and concepts applied so far to all SAP digital touchpoints. Consequently, a large part of my job involves the creation of a CX strategy and the definition of associated CX standards and guidelines. All with the goal of significantly reducing the number of SAP digital touchpoints and enabling a significantly higher level of standardization and integration for the remaining ones.Prior to that, I was Head of Strategy for SAP for Me, after 3 years as Chief Product Owner for SAP for Me, the SAP customer portal that serves as a digital companion for our customers. I accompanied SAP for Me from the initial idea, through the first implementation steps, to full availability for our customers. In addition to milestones that were valuable for our entire project, such as reaching the Hasso Plattner Award finals, I was able to further develop my personal passion for customer experience and lay the foundation for today\'s work.Before SAP for Me, I was the lead of SAP Enterprise Architecture Explorer, an online information platform that was available for thousands of customers and partners worldwide. In this role, I covered a wide range of activities, including managing the development process and planning the platform, driving the content gathering process for various SAP offerings, as well as coordinating marketing activities.Since joining SAP as a technology consultant in 1998, I have had a variety of different roles and functions. These have allowed me to learn from many different perspectives, while broadening my knowledge and expanding my profile beyond that of the classical techie role. The standout things for me so far were my roles as Ramp-Up owner for SAP R/3 Enterprise, as co-creator of the SAP TCO Model, and my work in the context of user experience, where I established a governance process for UI technologies and started product management for the topic of UX. Before joining SAP, I worked for Siemens in the context of UNIX and SAP systems.