James Jarvis
Customer Success Director @Eseye
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WORK HISTORY
Customer Success Director @Eseye
Guildford, GB
EDUCATION
University of Southampton
BEng Electronics
University of Southampton
Bachelor of Engineering (BEng), Electrical, Electronics and Communications Engineering
SKILLS
ABOUT JAMES JARVIS
With over 8 years at Eseye and 20 years+ in cellular Telecoms, I am deeply committed to leading customer focused service delivery in the dynamic field of cellular IoT. With a background and expertise in help desk support and service delivery management, coupled with certifications like ITILS v3 and AgilePM®, I aim to ensure that customers fully harness the benefits of complex technologies. At the core, my mission is to drive excellence and innovation in technical service delivery, reflecting Eseye dedication to customer success and technological advancement.As the Customer Success Director, I\'ve been instrumental in structuring our Service Delivery function, optimizing infrastructure to bolster customer experiences worldwide. The skills I\'ve honed include meticulously managing technical support services for over 700 clients and leading a technical support team across multiple continents. Our team’s efforts have been key in enabling customers to deploy and support IoT solutions seamlessly, ensuring that Eseye remains at the forefront of IoT service excellence.
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