Jag V.

IT Programme Manager @HSBC

Accelerated the delivery of platform changes and introduced transparency into service offerings, resulting in improvements in offerings through using a structured processes and traceability and accountability. Evaluated onboarding of services related to but outside of DCM and ECM external services scope including Issuer Services. Evolved the role to a more senior level through engaging with executive level stakeholders to identify, define and drive strategic change initiatives. Introduced a structured governance model for all supplier engagements including frequent operational performance reviews, updates on all open defects and enhancements, insights into product roadmaps and project status reporting on major deliverables Led the migration of multiple externally hosted applications to Cloud solutions (Azure, AWS) with zero business impact, addressed all applicable Compliance and Regulatory findings and approvals received before going live. Delivered cost savings of $350k per annum after successfully re-negotiating multiple vendor contracts based on service usage. Assessed new FinTech products for primary markets deal term sheet generation and bookbuild processes and onboarded 4 products into Production from LSE, Bond Connect, DirectBooks, and IHS Markit. Reconciled and normalised in excess of 80k investor static data records to support advanced reporting and analytics across Debt Capital Markets. Utilised big data to associate disparate data sources to enable Debt Capital Markets investor trend reporting. Established a centralised knowledge base to collect service, application information and incident and request resolution articles. Restructured Offshore development teams to remove inefficiencies and moved resources between teams to focus on items that deliver the most benefit to the business.