Jiyeon Kang
Staff Product Designer, Data & Insights at Twilio | AI UX
- Role
- Staff Product Designer, Email, Messaging, Cross-channel at Twilio
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Jiyeon Kang
I am a staff/lead product designer specialized in the domain of Data & Insights, AI/ML and developer experience based in NYC with a proven track record of innovating and designing end-to-end customer experiences across both enterprise and startup environments. For the past decade, I have primarily focused on designing AI-powered business intelligence & analytics dashboards, API console and developer experiences that involve complex workflows, leveraging a deep understanding of UX, engineering, and emerging technologies. At Twilio, I designed and launched Twilio’s first Console AI assistant for Insights & troubleshooting closely collaborating with cross functional product, engineering and business stakeholders from 0-1 starting from a hackathon, ideation, design to public beta.I’m confident in delivering outcomes in any circumstance, and known for my growth mindset, collaborative leadership, business and analytical thinking. I care deeply about creating tools that not only work, but that are intuitive, scalable and inspiring for everyday use.
Experience
Staff Product Designer, Email, Messaging, Cross-channel
Apr 2025 — Present · 뉴욕, NY, US
Cross-functional UX strategy and customer journey mapping to identify areas of opportunities to influence product roadmaps Designing end-to-end UX design of new Email (Sendgrid) Insights, Logs and AI-powered data observability experiences Defining Insights & Intelligence UX patterns for cross-functional use.
Education
Sookmyung Women's University
Bachelor of Arts (BA), Public Relations & Marketing (School of Social Science) - Double Major
2009 — 2014
Sookmyung Women's University
Bachelor of Fine Arts (BFA), Visual Media Design
2009 — 2014
Parsons School of Design - The New School
Master’s Degree
2015 — 2017
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