Jiya Yadav

About Jiya Yadav

I am an accomplished professional delivering 18+ years of career success in Mortgage 4 years, Credit Card 4 years, Business Analyst 3 years and Insurance 7.5+ years. I’ve mastered the administration of facilitating smooth knowledge transfer within the team by using well-documented and updated training materials. My dexterity lies in providing differentiated product propositions & solution-based approach by establishing & maintaining relationships with key decision-makers & stakeholders to achieve profitability. Demonstrated excellence in managing customer centric operations, forwarding customer instructions to the concerned department & ensuring customer satisfaction by achieving delivery & service quality norms. Over the time, I have proved my excellence in Process Migration, People Management, Operations, Stakeholder Management, Process Improvement, Product Innovation & Development Support, UAT testing, Gathering business requirements, MIS using Microsoft Office (Word, Excel & PowerPoint), Hiring, Training and Attrition Management. • I’ve successfully executed Six Sigma Projects which streamlined & improved the process quality, TAT and productivity which contributed in FTE savings • Awarded with Citibank Pinnacle Award for showcasing innovation within the process • Regions Managed: US, Canada, UK and Middle East

Experience

1. Assistant Manager

   WTW

   Apr 2015 — Present · Mumbai, IN

   Leading Loss Runs, CPW/EGW, Exmod & Producer Support team of 31FTE Performing several task including: •Handling Renewals of the clients for Property and Casualty •Gathering Loss Runs from different Carriers and Summarizing the Loss Runs Claims for 5-10 years •Analyzing Large Loss Runs, preparing the executive summary with open and closed claims details •Performing Half Yearly AHT study •BCP Co-Ordinatorfor the process and conducting regular drills •Internal Auditor for Business Unit, handling audits for North America and conducting audits for cross domains •Conducting Interview and hiring team members •Stakeholder Management •Process Transformation •Conducting Training for Ms Excel & PPT •Managing KPIs •Developing, maintaining and strengthening partnerships with stakeholders (both internal and external) •Managing resources efficiently through peaks and troughs in the business cycle •Setting objectives for direct reports and conduct regular appraisals •Identifying and developing leadership qualities in individuals and groom them for the next level •Managing attrition and absenteeism in the team Supervising Insurance–Claims & Settlements Operations for US, Canada & Japan clients Setting out quality standards for various operational areas, ensuring a high-quality customer experience, whileadhering to the SLAs and work processes Attending request for information from internal and external auditors / actuary regarding claim assessment / casereserves; accessing Claims and Processes Claims for payment, analyses and answers enquiries regarding claims Leading weekly and monthly performance management activity to identify Weak areas & take corrective action toimprove the manager’s performance

Education

• University of Mumbai

  M.Com - I, Management

  2005 — 2006

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  PGDBA, Finance & Marketing, A

  2008 — 2011

• University of Mumbai

  Bachelor of Commerce - BCom, Business Administration and Management, General

  2001 — 2003