Jitin Patel
Business Service Operations Manager @Sky
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WORK HISTORY
Business Service Operations Manager @Sky
Leeds, GB
Entrust with quarterly and annual target achievement, employing comprehensive evaluations of processes, performance metrics, team capabilities, and continuous improvement through coaching and calibration techniques. Task with the comprehensive re-development and structural optimization of key business areas to align with evolving organizational objectives and market demands. Lead the development and implementation of formalised operational processes in collaboration with legal and compliance departments to ensure regulatory adherence and operational excellence. Orchestrate cross-functional team collaborations to foster a culture of excellence, innovation, and continuous improvement, directly contributing to the organisation\'s strategic goals and operational efficiency.Key Accomplishments:• Spearheaded the strategic initiative to reduce debt versus customer base ratio from 6% to a targeted 1% by the end of 2024, achieving a significant reduction to 2.4% ahead of schedule.• Delivered our best Sales through Service performance in 2024. Total of 1592 pack upgrades and bringing into the business £6’694 monthly recurring revenue.
EDUCATION
Right Management
HR Competencies: Leadership and Ethical Practice
The University of Bolton
2:1 BSc (Hons)
UDEMY
Agile Hybrid Approaches
Right Management
Six Sigma Team Facilitation and Leadership
Right Management
Advanced Agile: Leadership Techniques
Right Movement
Ethics and Project Management
ABOUT JITIN PATEL
As a Business Service Operations Manager at Sky, I lead the development and…
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