Jitin Arora

Experience

1. IT Ops Infra Analyst - Ii

   Ensemble Health Partners

   Apr 2022 — Present · Sas Nagar, IN

   Create and deploy session hosts by using Nerdio and Azure.• Experience with creating / deletion of AVD Hostpool / workspaces.• Ability to create Basic scripts in Powershell.• Ability to implement auto scaling in host pools.• Automate Azure Virtual Desktop management tasks• Monitor and manage performance and health• Monitor and manage Azure Virtual Desktop performance• Perform server health check-ups such as resource utilization/.• Maintain and frontend disaster recovery drills, backup and restore procedures• Installing, manage and configuring Windows server OS from 2010 to 2019.• Setup active directory accounts and workstations• Install and report on patch/system updates using automation account and vulnerability complianceService Delivery• Own the infrastructure services like Virtual Machines operations, server management & patching, IT asset management, connectivity and ensure delivery of these services in line with business requirements and agreed service levels.• Supervise the day-to-day administration of internal Active Directory, onboarding & Offboarding. • Review infrastructure related incidents, problems and known error closures, facilitate issues and escalations handling.• Review SLAs and performance reports/metrics IT Service desk supervision and management• Configure, manage, and maintain the systems and backups as per best practices and industry standards.• Reviews ticket queue to track those issues are resolved in a timely manner or properly escalated.Assets Inventory• Maintain master records of IT assets like laptopCybersecurity:• Collaborate with the security team to develop and implement cybersecurity measures.• Implement and adhere the baseline security for existing and new laptopsCollaboration and Communication:• Work closely with cross-functional teams to understand their IT requirements and provide solutions.• Facilitate communication between IT and other departments to ensure alignment with organizational goals.

Skills

• Windows Xp
• Networking
• Active Directory
• Xp
• Windows Server
• Backup Exec
• Firewalls
• Windows Server 2003
• Linux
• System Center Endpoint
• Hyper V Server
• Esxi
• Dns
• Kaseya Administrator
• Troubleshooting
• Dhcp
• Ubuntu / Centos
• Virtual Box
• Network Administration
• Bootcamp
• Svn Server / Git
• Microsoft Office
• System Administration
• Windows
• Imac / Mac-Mini
• Group Policy
• Microsoft Exchange