Jithu K Siby
Logistics Aspirant | Postgraduate Diploma in Logistics and Supply Chain Management | Economics Postgraduate
- Role
- Cx Buddy - Team Lead at Flipkart
- Location
- Kochi, KL, IN
- LinkedIn followers
- 500 followers
About Jithu K Siby
Hey there, welcome to my profile!I’m a logistics aspirant with a passion for leveraging data to streamline operations and optimise supply chain efficiency. With a strong foundation in data analysis and statistical techniques, I thrive on uncovering actionable insights from complex datasets to drive informed decision-making.I have managed operations with precision, ensuring seamless flow across supply chain networks. From forecasting demand trends to analysing inventory turnover, I specialise in crafting strategies that minimise costs and maximise efficiency. My expertise in tools like Excel, SQL, and Power BI enables me to transform raw data into meaningful insights, empowering stakeholders to address challenges effectively.Collaboration has been at the heart of my professional growth. Working closely with teams, I’ve honed my skills in operations management, inventory control, and data visualisation. With a keen understanding of logistics and operational trends, I strive to deliver results that align with organisational goals.Excited to connect and explore opportunities to optimise logistics and supply chain processes together? Let’s make operations smarter and more efficient!
Experience
Cx Buddy - Team Lead
Jan 2026 — Present · Aluva, IN
Contracted to Flipkart via Futurz Staffing Solutions. Drive stellar customer experience (CX) by proactively engaging to solve issues before they escalate. Resolve customer complaints and logistics queries within stipulated timeframes, focusing on improving delivery accuracy. Oversee last-mile delivery operations, ensuring a smooth flow of shipments to the customer\'s doorstep. Collaborate with logistics, courier partners, and internal teams to address delivery bottlenecks. Identify customer pain points and process improvement opportunities to enhance service quality. Utilise ERP systems and MS Office to track shipments, maintain accurate data records, and analyse feedback.
Education
TransGlobe Academy
Postgraduate Diploma, Logistics and Supply Chain Management
Mahatma Gandhi University
Bachelor of Arts - BA, Economics
Mahatma Gandhi University
Master of Arts - MA, Economics
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