Jithin T
Business Analyst
- Role
- Business Analyst at NexInfo Solutions, Inc.
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Jithin T
Experienced Product Support & Customer Success Professional | SaaS | API Integrations…
Experience
Business Analyst
Jan 2025 — Present · Chennai, IN
Collaborated with clients to gather requirements and implement Zenoti solutions Assisted in configuring Zenoti software for business use cases and creating custom reports Maintained up-to-date product knowledge and provided consultative support Ensured SLA compliance while delivering measurable performance outcomes Handled customer queries through Freshdesk to manage, prioritize, and track customer issues, ensuring timely resolution and clear communication and coordinated with cross-functional teams and advocate for product enhancements. Diagnosed and resolved technical and product-related issues, identifying root causes and implementing effective solutions within defined SLAs. Acted as a product expert by developing deep knowledge of software features, integrations, and workflows to support a wide range of customer needs. Created and maintained support documentation, FAQs, and user guides to enrich the knowledge base and promote customer self-service. Assisted in new customer onboarding, delivering training sessions and guidance to ensure a smooth transition and user proficiency. Continuously identified opportunities for process improvement to enhance the support experience and increase operational efficiency. Technical Environment: Zenoti, Freshdesk, HTML, MS365
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