Jithin Surendran
Workforce Management Leader | Transforming Workforce Strategy Through Data, Tech & Global Delivery | EY
- Role
- Assistant Director Wfm at EY
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Jithin Surendran
Workforce Strategy and Operations leader with 18+ years of experience driving large-scale…
Experience
Assistant Director Wfm
Mar 2022 — Present · Kochi, IN
Education
Govt. Polytechnic College, Thodupuzha
Diploma in Computer Engineering
2002 — 2005
Bharathiyar University
Bachelor of Business Administration (BBA)
2010 — 2013
St. Augusti's Higher Secondary School, Kalloorkad
High School
1990 — 2002
Skills
- Data Analysis
- Recruiting
- Pre-Sales
- Vendor Management
- Forecasting
- Operational Planning
- Aspect
- Offshoring
- Process Management
- Cms
- Call Center Development
- Process Improvement
- Transition Management
- Copc
- Sla
- Transition Planning
- Process Excellence
- Mis
- Workforce Management
- Incident Management
- Performance Management
- Crm
- Performance Appraisal
- Analytics
- Bpo
- Call Center
- Ewfm
- Process Migration
- Outsourcing
- Project Management
- Leadership
- Offshore Transition
- Avaya
- Business Intelligence
- Analytical Skills
- Operations Management
- Tactical Operations
- Call Centers
- Risk Management
- Team Management
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