Jithin Rajan
Customer Success Manager | Engagement Strategist | Customer Advocacy & Retention Specialist | ROI Hunter & Friction Fighter
- Role
- Senior Client Success Manager at ACL Digital
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Jithin Rajan
Specialize in turning complex client challenges into long-term growth engines. With over 11 years of experience managing high-value portfolios for Fortune 500 brands. I have built a career at the intersection of strategic relationship management and operational excellence.I am passionate about the B2B SaaS ecosystem and helping organizations scale through proactive engagement and data-driven insights. Whether it’s reducing churn or shortening time-to-value, I focus on the metrics that matter most to the bottom line.
Experience
Senior Client Success Manager
Jun 2022 — Present · Bengaluru, IN
Ownership: Taking responsibility of diverse Portfolio and contributing $8M - 10M YOY in Annual Revenue- Achieved ranking as Top Supplier 2023, 2024 for Engineering, Consumer Electronics, Pharma, Education and Government sector Customers- Value Demonstration: Continuously reveal the lasting value of our offerings to contractors, clients, enhancing their satisfaction and loyalty for MSP, RPO, SOW and Contingent Staffing- Customer Advocacy: Act as a customer advocate within the organization, pushing for recruiting updates and improvements based on customer feedback- Relationship Building: Develop and maintain strong relationships with clients, understanding their needs and business objectives- Strategic Planning: Play a pivotal role in strategic planning by aligning client success initiatives with broader business goals- Data Analysis: Analyze client data to identify trends, predict potential issues, and inform strategic decisions- Cross-functional Collaboration: Work closely with sales, engineering, marketing, recruiting, and talent development teams to create a seamless recruiting experience- Up-selling and Growth: Identify opportunities for up-selling and growth within the existing contractors base, contributing to the company\'s revenue- Training and Support: Provide training and support to clients, helping them maximize the use of our product and service- Feedback Loop: Establish a feedback loop with clients to gather insights and drive continuous improvement in the product and service offerings- Retention Goals: Set and monitor clear client retention goals, striving for reduced churn and increased long-term loyalty- Strategic Leadership: As a strategic leader, oversee the program operations and develop long-term success strategies that align with company objectives- Reporting: Creating custom BI reports and dashboards
Education
Visvesvaraya Technological University
Master of Business Administration (M.B.A.), Human Resources Management and Services
2010 — 2012
CMS College Coimbatore
Bachelor of Commerce (B.Com.), Business/Commerce, General
2007 — 2010
Skills
- Contract Recruitment
- Applicant Tracking Systems
- Employee Relations
- E-Recruitment
- Event Planning
- Customer Service
- Microsoft Word
- Team Leadership
- Recruitments
- Time Management
- Sourcing
- Telephone Interviewing
- Screening Resumes
- Staff Augmentation
- IT Recruitment
- Onboarding
- Powerpoint
- Microsoft Excel
- Public Relations
- Photoshop
- Screening
- Technical Recruiting
- Social Networking
- Photography
- Internet Recruiting
- Creative Problem Solving
- Outlook
- Microsoft Office
- Recruiting
- Benefits Negotiation
- Interviewing
- Talent Acquisition
- Social Media
- Temporary Placement
- Rpo
- Interviews
- Competency Based Interviewing
- Teamwork
- Team Management
- Staffing Services
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.