Jithin
Divisional Process Owner at Oracle | LSSBB | CCM Practitioner
- Role
- Systems Divisional Process Owner at Oracle
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Jithin
Lean Six Sigma Black Belt professional with 14 years of expertise in driving process improvement, Quality management systems, automation, and operational excellence.Domain Expertise: Skilled in managing contracts and Quote-to-Cash processes across licenses, cloud, and hardware lines of business.Enablement: Proficient in process re-engineering, documentation, updates, and system release management.Automation & Quality: Extensive experience in implementing process, system, and quality improvement projects.Data Insights: Strong expertise in KPI reporting, data visualization, and analysis.Leadership: Proven capability in team management, stakeholder collaboration, conflict resolution, and operational oversight.Training & Mentorship: Experienced in coaching, knowledge sharing, and conducting performance reviews.
Experience
Systems Divisional Process Owner
Jan 2021 — Present
Responsible for improving systems and processes to enable high-quality contracting services. Key responsibilities include managing areas such as system enhancements, new releases and implementations, driving system automation, and fostering knowledge improvement.1. Lead and support process excellence initiatives, driving cross-functional improvement projects within a complex and fast-paced business environment.2. Identify process gaps and implement improvement opportunities to enhance operational efficiency and business process effectiveness.3. Analyze and address potential factors of customer dissatisfaction, proactively mitigating risks to maintain or improve Customer Satisfaction scores.4. Collaborate closely with customers, stakeholders, and operations leadership to identify process improvement opportunities and ensure successful project delivery.5. Drive standardization initiatives, ensuring strict adherence to both internal policies and client-defined procedures to maintain compliance and quality standards.
Education
Mangalore University
Bachelor of Computer Application, Computer Science
2007 — 2010
Jain (Deemed-to-be University)
Executive -Master of Business Administration - EMBA, Business Operations and Systems Specialization
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