Jithin Jacob
Enterprising CX leader & Sr. Consultant : Digital Transformation & Business Solutions | Strategic Projects | A.I cognitive solutions & analytics | Generative tech automations | BFSI | Healthcare |Telecom | BPM | Energy
- Role
- Deputy Vice President Lead Transformation, Cx & Bsg at Bandhan Bank
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Jithin Jacob
PRINCE-2 certified (APMG International-UK) result oriented professional with over 20+ years of experience in Strategic project management | Digital process transformations | Process Transformations & Re-engineering | International & Domestic Business Operations | Customer service | Client relationship management | Transitions | Migrations | Sales & Service delivery | Business Compliance and Operational Risk | EGRC audits in Banking | Telecom | ITES & Insurance domains.Hands on experience in scoping, implementation and execution of A.I based innovative solutions | Robotic Process Automation (RPAs)| Speech analytics | Intelligent IVR | Telephony | Voice Biometrics | Advanced Dialer management | Enterprise Knowledge Management | Email & Cognitive Chat BOTs
Experience
Deputy Vice President Lead Transformation, Cx & Bsg
Jul 2024 — Present · Mumbai, IN
Education
Callorx University
Bachelor of Applied Science - BASc
University of Mumbai
Bachelor's degree, Chemistry
Dr.D.Y.Patil DPVN High School, Mumbai
High School Diploma
1994 — 1998
Skills
- Transition Management
- Team Leadership
- Human Resources
- Leadership
- Leadership Development
- Client Relations
- Process Improvement
- Mis
- Crm
- Insurance
- Management
- Team Building
- Business Planning
- Enterprise Software
- Outsourcing
- Strategy
- Sales
- Project Management
- Customer Service
- Team Management
- Training
- New Business Development
- Analysis
- Cross-Functional Team Leadership
- Operational Risk Management
- Vendor Management
- Negotiation
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