Jithin Babu

Experience

1. Project Manager - Hybrid Cloud Manage

   IBM

   Dec 2023 — Present

   PMO (Project Management Office)- Project Monitoring and Compliance- Monitored all project tasks to ensure compliance with timelines and resolved issues according to the project plan- Administered everyday project activities, including status updates and resource allocation- KPI and SLA Management- Managed service operations by tracking KPIs, handling SLA management, and managing headcount and forecasting for projects- Forecasting and Process Updates- Prepared and updated forecasting documents and ensured Bottom-Up Forecast updates were accurate- Updated and extended BCM (Business Continuity Management) processes- Documentation and Reporting- Managed the 7Keys system and created dashboards (Juniper JIRAs) for both customers and managers- Prepared and maintained Monthly Operating Review (MOR) documentation- Developed and managed SLA/SLO Dashboards for the service desk and managers in ServiceNow (SNOW)- Service Requests and Delivery- Maintained regular visibility into service requests and ensured proactive management with service delivery managers and providers- Monitored projects to ensure on-time delivery and prevention of time or cost overruns- Onboarding and Offboarding- Initiated and followed up on the onboarding and offboarding processes for team members- Vendor Engagement and Governance- Coordinated with vendors for critical issue escalations and participated in governance calls.