Jithesh Padikkal

About Jithesh Padikkal

Extensive experience in Product Management of Observability, Operations Management, AIOps, Intelligent Integration and Intelligent Automation.• Own and continuously develop ADE [Autonomous Digital Enterprise] products strategy across the entire customer journeys that address evolving customer needs and opportunities, as well as our business wide sales, CSAT and efficiency targets.• Experience in product management for SAAS and OnPrem containerized solutions.• Extensive experience in the field of Observability, AIOps, Service Ops and Analytics Solutions (BMC Helix AIOps, BMC Helix Operations Management, BMC Helix Monitor, Moogsoft AIOps, Splunk ES, Splunk ITSI).• Be a critical part of our core team that is defining and launching exciting “Next Generation” products.• Responsible for roadmap and direction for BMC Helix Platform based solutions.

Experience

1. Sr Staff Product Manager

   ServiceNow

   May 2025 — Present · NY, US

   Lead ServiceNow ITOM Visibility strategy and roadmap prioritizing intelligent discovery capabilities that map complex infrastructure topology across multi-cloud and hybrid environments, driving innovation in automated discovery, CMDB enrichment, and topology mapping to unlock enterprise-wide observability and operational intelligence powered by AI agents.• Spearheaded 0-to-1 product launches for ITOM Visibility and AI agent capabilities, taking breakthrough innovations from concept through market launch by orchestrating cross-functional teams across engineering, data science, design, and sales to deliver discovery-first solutions that accelerate AIOps automation and enable predictive incident prevention at scale.• Drive AI Agent and Agent Orchestration capabilities for ITOM, designing intelligent autonomous workflows that automate infrastructure discovery, topology mapping, CMDB enrichment, and incident response at enterprise scale while maintaining human oversight and governance frameworks.• Lead data-driven product decisions by analyzing discovery accuracy metrics, customer topology mapping outcomes, AIOps automation success rates, and AI agent performance benchmarks to continuously refine capabilities, maximize customer value realization, and reduce mean time to resolution (MTTR).• Drive customer-centric innovation by engaging directly with enterprise customers to understand complex infrastructure challenges, validate intelligent discovery and topology solutions, co-create roadmap initiatives, and establish trusted partnerships that fuel adoption of AIOps-powered automation and autonomous IT operations.• Align discovery, observability, AIOps, and AI teams to ensure seamless integration of topology intelligence and CMDB enrichment with AI-driven automation capabilities, delivering transformative infrastructure visibility that powers autonomous IT operations.

Education

• IIBM

  Master of Computer Applications - MCA

• NTTF (Nettur Technical Training Foundation)

  Computer Engineering

• Karnataka State Open University, Mysore

  Computer Science

• Indian Institute of Management, Kozhikode

  Certificate, Product Strategy

Skills

• Bppm
• Bem
• Bpm
• Aix 5.x
• Redhat
• Shell Scripting
• Perl Script
• Solaris
• Servers
• Itil
• IT Service Management
• Data Center
• Requirements Analysis
• Active Directory
• Team Management
• Virtualization
• Unix
• Moogsoft
• Moogsoft Aiops
• Bmc Tsom
• Splunk Itsi