Jithesh Manakkalthodi
Manager - Operations @Dr.Agarwal's Eye Hospital
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WORK HISTORY
Manager - Operations @Dr.Agarwal's Eye Hospital
Directed overall operations of a high-volume eye care center, managing clinical coordination, administration, and revenue functions.* Achieved consistent growth in top-line revenue by improving patient conversion rates, optimizing counsellor performance, and driving high-value procedures.* Built and led high-performing teams through structured training, performance management, and engagement initiatives.* Strengthened patient experience by reducing wait times, improving service quality, and proactively resolving grievances.* Established data-driven decision-making through KPI dashboards, MIS reporting, and periodic business reviews.* Partnered with medical teams to align operational goals with clinical outcomes and strategic growth initiatives.* Ensured compliance with healthcare regulations, quality benchmarks, and internal audit standards.* Streamlined operational processes to enhance efficiency, reduce bottlenecks, and improve overall center productivity.
EDUCATION
GRD SCHOOL OF COMMERCE AND INTERNATIONAL BUSINESS (GRDSCIB)
Bachelor of Commerce - BCom, Computer Science
SCMS Cochin School of Business
Master of Business Administration - MBA, Retail Management
ABOUT JITHESH MANAKKALTHODI
As Manager - Operations at Dr. Agarwal\'s Eye Hospital, I collaborate with teams to enhance patient experience, optimize processes, and ensure efficient resource utilization. My role includes aligning clinical and administrative functions while adhering to compliance standards to support seamless healthcare operations. With an MBA in Retail Management from SCMS Cochin School of Business and prior experience as Retail Operations Head at ALLMED Pharmacy, I bring expertise in retail loss prevention, people development, and leveraging business insights. My goal is to create systems that empower teams and drive operational excellence in dynamic environments.
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