Jithendranath Rabindranath

Program Manager @Tata Consultancy Services

Toronto, ON, CA

Leading the delivery program for improving the custody program’s client reporting, cash processing, SWIFT messaging and Internal reporting for the Investment Services business unit at Royal Bank of Canada •Partner with business teams to develop a new OpsHub UI (named Ops Stream) to improve the overall efficiency by 30% of the Trust product •Improve the Payments gateway specifically for the cash payments within the custody program to reduce the manual inputs and oversight of payments•Partnered with Product Owner to define and develop the roadmap for the launch of new pre-payment calculator for the operations team of RBC to calculate the mortgage payments of 80K migrated accounts •Conducted market research and customer analysis to understand needs and preferences, guiding product development and integration decisions to better meet customer expectations and market demands•Monitored competitive landscape and industry trends to inform product strategy and ensure that merged products remain competitive and relevant in the marketplace•Managed the integration of banking products and platforms, such as core banking systems, mobile apps, and digital channels, ensuring seamless functionality and a unified customer experience post-merger.•Oversaw product enhancements and optimizations, addressing gaps and leveraging synergies to improve product performance and achieve a 20% increase in user adoption and satisfaction

Anna University Chennai

Bachelor's degree, Mechanical Engineering

University of Auckland

Master's degree, Mechanical Engineering

The University of Texas at Arlington - College of Business

Master of Business Administration (M.B.A.), Operations Management