Jitesh Mistry
Business Process Owner Otc (Order to Cash) @Bridgestone EMEA
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WORK HISTORY
Business Process Owner Otc (Order to Cash) @Bridgestone EMEA
Led end-to-end Order to Cash (OTC) process improvements by acting as the key interface between business and IT. Focused on driving simplification, standardisation, and system-led solutions within SAP S/4HANA, while ensuring changes delivered clear business value.Acted as primary liaison between business and IT to enhance SAP S/4HANA across the full OTC processTriaged and prioritised change requests based on business impact, ensuring alignment with simplification and standardisation principlesFacilitated Gemba workshops to capture, challenge, and document business needs and pain points, translating them into actionable improvement initiativesSupported the creation of business cases and led as-is / to-be process mapping workshops to drive structured changeServed as gatekeeper for OTC process changes, ensuring governance, consistency, and controlled deliveryProduced and delivered regular project reporting to support stakeholder management and accountabilityLed OTC process identification for SAP S/4HANA upgrades, including System Integration Testing (SIT) and query management during User Acceptance Testing (UAT)Created and maintained testing status, issue tracking, and resolution reporting to ensure readiness for go-live
EDUCATION
University of the West of England
Bachelor of Arts - BA, Marketing
ABOUT JITESH MISTRY
Results oriented Business Process Owner and Project Lead with many years of experience in supply chain, logistics, customer service, and order-to-cash (OTC) environments. Demonstrated ability to deliver system-led change, process improvement, and business analysis using both Waterfall and Agile methodologies. Stakeholder engagement, requirements gathering, process mapping, and converting business needs into workable, value-driven solutions that improve operational performance
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