Jitesh Mehta

About Jitesh Mehta

A seasoned Operations Leader with 27+ years of experience managing large-scale BPO setups across India, SEA, and the Philippines. Experience in content moderation, digital platform operations, travel, retail, B2B sales, telecom. Expertise in service delivery, P&L management, stakeholder engagement, and process optimization. Proven track record of leading high- performing teams, driving automation innovations, and ensuring sustained revenue growth and exceptional service levels.Expertise: Operations Management.Relationship Management.P&L management.Content ModerationRetailTelecomTravelAccount Management

Experience

1. Director of Operations

   Concentrix

   Jul 2021 — Present · Gurugram, IN

   Concentrix + Webhelp• Oversee operations delivery for multiple clients in content moderation, retail, travel, and B2B, across voice, back office, and chat channels.• Own full P&L responsibilities—driving revenue growth, cost management, and profitability improvements YoY. Responsible for healthy gross margins & EBIDTA for the portfolio.• Implement strategic initiatives including wellbeing strategies for content moderation (CoMo) accounts.• Drive innovation and automation engagements with internal and client teams to optimize processes.• Maintain robust stakeholder relationships through continuous engagement and ensure a healthy client VOC.• Champion career pathing, employee development, and manage attrition/retention levels across the portfolio.• Ensuring platform and user security through effective governance

Education

• Delhi University

  Bachelor of Commerce - BCom, Commerce

  1996 — 1999

Skills

• Bpo
• Service Delivery
• Management
• Operations Management
• Call Centers
• Crm
• Business Intelligence
• Team Management
• Transition Management
• Service Level Agreements
• Offshoring
• Vendor Management
• Relationship Management
• Outsourcing
• Process Excellence
• Mis
• Workforce Management