Jitesh Mathur

About Jitesh Mathur

I help telecom organizations transform operations, reduce costs, and deliver large-scale network programs with measurable business impact.With 15+ years of experience in the telecom domain, I have led £10M+ transformation programs for UK-based clients, managing 100+ cross-functional teams and delivering 20–30% cost optimization through process re-engineering, automation, and service transformation.My core strength lies in bridging strategy and execution—working closely with senior stakeholders to translate business goals into scalable delivery models that improve efficiency, accelerate service rollout, and enhance customer experience.Key areas of expertise:• Telecom Network Transformation• Large-Scale Program Delivery• Cost Optimization & Operational Excellence• Client Engagement & Stakeholder Management• Ethernet / Network ServicesHave completed Senior Management Program from IIM Calcutta, strengthening my strategic and leadership capabilities.I am open to leadership opportunities in telecom, consulting, and transformation roles where I can drive large-scale impact.

Experience

1. Program Delivery Manager Telecom Transformation

   Tata Consultancy Services

   Aug 2016 — Present

   Led £10M+ telecom transformation programs for UK clients, managing end-to-end delivery across network and enterprise services.• Directed 120+ cross-functional team members, ensuring high performance across delivery, operations, and engineering.• Delivered 20–30% cost reduction through process transformation, automation, and vendor optimization• Acted as primary client interface, managing senior stakeholder relationships and governance.• Improved service delivery timelines and SLA adherence, enhancing customer experience.• Optimized Ethernet service delivery lifecycle, reducing order cycle time and improving operational efficiency.

Education

• Symbiosis Centre for Distance Learning

  Post Graduate Diploma in Information Technology, Information Technology Project Management

  2010 — 2012

• Indian Institute of Management, Calcutta

  Senior Management Program , Business Administration and Management, General

• Vellore Institute of Technology

  Bachelor of Technology (BTech), Electrical and Electronics Engineering

  2006 — 2010

Skills

• Application Testing
• Creative Writing
• Public Speaking
• Customer Service
• Music
• Singing
• Management
• Software Deployment Management
• Windows
• Telecom Network Design
• Event Planning
• Training
• Client Co-Ordination
• Resource Management
• Social Networking
• Microsoft Office
• System Testing
• Network Engineering
• Team Leadership
• Pmo
• Technical Solution Design
• Business Transition
• Regression Testing
• Blogging