Jiten Shah
Senior Account Manager @MRI Software
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WORK HISTORY
Senior Account Manager @MRI Software
London, GB
Trusted senior advisor to enterprise clients, owning strategic relationships and long-term account success across multiple concurrent accounts.• Lead delivery governance across multiple workstreams, ensuring contractual, financial, and delivery commitments are met.• Identify and shape consulting-led growth opportunities, aligning additional solutions to evolving client needs.• Conduct Quarterly Business Reviews (QBRs), translating operational performance into executive-level insights and actionable recommendations.• Mediate complex client and delivery issues, driving resolution through structured problem-solving and stakeholder alignment.Quantified Outcomes-• Improved client retention and renewal success by proactively aligning roadmap capability to client strategy.• Expanded account value through identification and delivery of upsell and cross-sell consulting opportunities
EDUCATION
Coventry University
BSc. (Hons) Computer Science – Second Class Honours
Coventry University
BSc(hons), Computer Science
Cisco
CCNA Award
SKILLS
ABOUT JITEN SHAH
I’m a Senior Transformation Leader with over 18 years of experience delivering complex, business-critical programmes across global enterprise and public-sector organisations. I specialise in operating at the intersection of business, technology, and delivery-leading discovery, shaping solution strategy, and governing end-to-end implementation in high-risk, ambiguous environments. Over the course of my career, I’ve built a reputation as a trusted advisor to senior stakeholders, consistently translating complex operational and regulatory requirements into scalable, pragmatic solutions that drive measurable business value. My experience spans consulting, business analysis, and solutions architecture, allowing me to flex across roles depending on programme needs—whether that’s leading discovery, defining target operating models, designing architectures, or ensuring delivery assurance. I’m particularly passionate about simplifying complexity, aligning stakeholders, and improving how organisations deliver change.
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