Jiten Mahendra

About Jiten Mahendra

Customer Care Associate & Chief Marketing Officer | ShoppersStop.A trusted brand architect and business leader, blending strategic clarity with executional excellence a key voice in shaping growth narratives and omnichannel journeys for leading consumer-facing brands.

Experience

1. Customer Care Associate and Chief Marketing Officer

   Shoppers Stop

   Jul 2024 — Present · IN

   Rebuilding the brand through a focused go-to-market strategy, enhancing growth and customer loyalty. • Driving premiumisation at scale, creating unique propositions for India\'s affluent and aspirational consumers. • Building omnichannel engine, integrating offline and digital channels for seamless customer experiences.

Education

• Mumbai University Mumbai

  Bachelor of Commerce - BCom, Accounting and Business/Management

  1999

• SPJIMR SP Jain Institute of Management & Research

  PGEMP, MARKETING

  2003 — 2005

• Columbia Business School

  Certified, Digital Strategies for Business - Leading the Next generation enterprise

  2018 — 2019

Skills

• Fast-Moving Consumer Goods (Fmcg)
• Public Relations
• Business Strategy
• Team Management
• Advertising
• Online Marketing
• Marketing
• Customer Relationship Management (Crm)
• Product Management
• Crm
• Product Development
• Integrated Marketing
• Market Research
• Budgeting
• Sales
• Business Development
• Team Leadership
• Event Management
• Media Planning
• Vendor Management
• Competitive Analysis
• Retail
• Direct Marketing
• Management
• Team Building
• Customer Insight
• Negotiation
• Marketing Management
• Strategic Planning
• Marketing Communications
• Brand Communication
• Brand Development
• Fmcg
• Promotions
• Brand Management
• Product Marketing
• Marketing Strategy
• Merchandising
• Consumer Insights