Jitendra Shinde
Authorized Officer at UBS | Customer Experience & Service Quality Assurance | ITIL | Data Analytics | ISC2 Cybersecurity
- Role
- Authorized Officer - Quality Assurance at UBS
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Jitendra Shinde
ITIL Intermediate (Service Operation) certified professional with 15+ years of experience…
Experience
Authorized Officer - Quality Assurance
Jun 2018 — Present · IN
Client experience & Quality managerIT Service Desk Operation LeadPower BI developer for Quality Assurance reporting & analytics
Education
IIM SKILLS
Data Analytics Master Course
Savitribai Phule Pune University
B.A
2004 — 2008
Skills
- Remedy Ticketing System
- Help Desk Management
- Service Delivery
- Customer Satisfaction
- Business Analysis
- Soft Skills
- Vendor Management
- Escalation
- Management
- IT Operations
- Bmc Remedy
- Sla
- Itil
- Team Management
- Troubleshooting
- Active Directory
- Windows Server
- Ccna
- Lotus Notes
- Networking
- Telephone Skills
- IT Asset Management
- Information Technology
- Service Desk
- Help Desk Support
- Reporting & Analysis
- IT Service Management
- Vpn
- Cisco Technologies
- Service Desk Management
- IT Management
- Incident Management
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