Jitendrakumar Mourya

Senior Customer Service Specialist at Vision Medical System ( Authorised Channel partner of Wipro GE Healthcare )

Role
Senior Customer Service Specialist at GE医疗
Location
Mumbai, MH, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Jitendrakumar Mourya

Always Open to learn and Explore new opportunities

Experience

  1. Senior Customer Service Specialist

    GE医疗

    Apr 2022 — Present · Mumbai, IN

    Performing Timely Installation, Calibration and Troubleshooting of Ultrasound Equipment Performing Scheduled Preventive Maintenance and Technical support to the customer for Ultrasound Equipment.Handling Breakdown call maintaining 97% machine uptime.Strong Knowledge of Dicom Configuration, PACS Integration and Networking.Worked on the commercial aspect of the organization by initiating 90% annual contracts for Ultrasound Equipment.Maintaining 90% Customer Satisfaction rate.Workflow optimization and Operator training.Maintaining Safety at customer site, Quality at work and compliance with industry standards.Successfully Closing 90% Annual Contracts including commercial deals with clients.Customer Relationship Management.

Education

  • Nirmala Memorial Foundation College of Commerce & Science

    HSC

    2015 — 2017

  • University of Mumbai

    Bachelor of Engineering - BE

    2017 — 2021

  • Sardar Vallabhbhai Patel Vividhlaxi Vidhyalaya (SVPVV)

    SSC

    2009 — 2015

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Jitendrakumar Mourya — Senior Customer Service Specialist at GE医疗 in Mumbai, MH, IN | Unifers