Jitendra Jaiswal
Team Lead at Tata Consultancy Services
- Role
- Team Lead at Tata Consultancy Services
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Jitendra Jaiswal
Dedicated professional with 17 years of experience in Banking / Cards /Insurance and Payments. Familiar with Compliance, Audit, KYC and Sanctions. Ready to excel in any role or project with adequate training.
Experience
Team Lead
Present
Client: Citi Bank (Citi Cards and Loans)/ Egg BankKey Responsibilities:· Citi Bank Payments:· Processed and authorized international fund transfers, ensuring compliance with regulatory requirements.· Reviewed payment criteria and managed sanctions reviews, effectively resolving customer queries.· Led a team of 15 associates, assigning tasks and evaluating performance metrics such as production, quality, and attendance.· Conducted audit reviews (RCSA) for various processes, identifying areas for improvement and ensuring compliance with internal controls.· Collaborated with management to implement corrective actions and enhance operational efficiency.· Egg Bank, Citi Bank Credit Card Loans:· Managed customer complaints, providing timely and accurate responses.· Calculated and processed claims, maintaining quality scores and driving team performance towards business targets.· Developed innovative solutions for complex business queries.· Quality Analyst for Egg Bank, Citi Bank Credit Card Loans:· Monitored work quality across teams in India and the UK, preparing detailed quality reports.· Conducted team meetings focused on quality improvement and provided actionable feedback to associates.· Supported the development of dashboards and management business reviews (MBR) related to quality metrics.· Process Associate – Bankcards:· Processed credit requests and settlements for clients, handling escalations and maintaining quality checks.
Education
Mumbai University Mumbai
Bachelor of Commerce - BCom, Business/Commerce, General
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