Jitendra Waswani
Territory Manager | Expert in Client Onboarding, Loan Disbursements & Process Automation
- Role
- Territory Manager Operations & Revenue Strategy at IDFC FIRST Bank
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Jitendra Waswani
I am an operations and process management professional with expertise in handling end-to-end operational cycles from client onboarding and documentation validation to loan disbursals, payouts, and reconciliation. I have successfully designed workflows, ensuring adherence to KYC standards, regulatory guidelines, and service-level agreements (SLAs) while maintaining a customer-first approach.I specialize in process optimization and automation including SOP design, turnaround time (TAT) reduction, and first-time resolution (FTR) improvement. By introducing digital mandates, streamlining disbursal flows, and implementing review frameworks, I have delivered improvements in client satisfaction.I excel in team leadership, training, and performance management, helping large teams remain aligned with both organizational goals and compliance standards.To know more about me, connect with me on LinkedIn or drop me a line at j••••••••@gmail.com
Experience
Territory Manager Operations & Revenue Strategy
Apr 2023 — Present · Jaipur, IN
In my current role, I steer operations for a portfolio of 45 clients across Jaipur and Sikar, ensuring accurate disbursement of over 620 loan units every month, valued at more than ₹6 crore. I supervise digital acquisition channels such as BikeDekho.com and direct web leads, coordinating lead validation, integrating workflows into Salesforce CRM, and streamlining the handoff process for faster conversions.I have redesigned and automated loan disbursement flows under the Retail Linked Sanctioned Program (RLSP), I have enabled smoother operations for disbursals exceeding ₹40 crore monthly with 98% SLA adherence.I have built high-performing teams, training a group of 45 members through role-based learning and performance reviews, which boosted productivity and accountability. Additionally, I standardized SOPs across multiple branches and prepared financing schemes that balanced partner incentives with profitability, ensuring alignment between business goals and operational excellence.
Education
Institute of Management, Nirma University
Master of Business Administration - MBA, Marketing and Finance
2019 — 2021
SS Jain Subodh P.G. College
Bachelor of Business Administration - BBA, General Management
2015 — 2018
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