Jitendra Tripathi

About Jitendra Tripathi

Highly motivated and detail-oriented professional with 3+ years of hands-on experience in implementing, customizing, and supporting Microsoft Dynamics 365 solutions. Adept at gathering and analyzing business requirements, configuring CRM modules, automating workflows, and managing end-to-end project lifecycles — from presales to Go-Live — ensuring seamless delivery and client satisfaction.Key Achievements & Experience:Global Project Leadership – Led end-to-end Dynamics 365 CRM & Power Platform projects across international markets, managing complete lifecycles including SOW creation, project planning, stakeholder communication, team coordination, and budget oversight.Solution Architecture & Consulting – Acted as Senior Lead Consultant, delivering scalable solutions aligned with business requirements, with a strong focus on quality, timelines, and user adoption.Strategic Team Coordination – Collaborated with cross-functional, geographically distributed teams to implement strategic initiatives, optimize resources, and drive operational excellence.E-Commerce Optimization – Spearheaded the integration of credit card payment systems into the order processing platform, streamlining workflows and enhancing customer experience.Vendor Collaboration Portal – Designed and developed a vendor collaboration platform, improving operational efficiency and partner engagement.Product & Technical Expertise:Microsoft Dynamics 365 CE/CRM – Sales | Customer Service | Field Service | Omnichannel | Customer Insights JourneyMicrosoft Power Platform – Canvas Apps | Power Pages | Power Virtual Agent | Power BI | MS CopilotDual Write | FinOps ERP | Data Migration | Agile Methodologies

Experience

1. Business & Technology Delivery Senior Analyst

   埃森哲

   Mar 2026 — Present · Hyderabad, IN

Education

• University Institute of Technology, RGPV

  Bachelor of Engineering - BE, Mechanical Engineering

  2011 — 2016