Jitendra Singh

About Jitendra Singh

With 20+ years of experience in quality and inspection services, I specialize in driving excellence across Hardline and Softline categories. As an Assistant General Manager, I lead teams, manage operations, and ensure that every inspection reflects integrity, accuracy, and client trust.My journey from garments manufacturing to third-party inspection has given me a strong foundation in product knowledge, defect analysis, and quality systems. I take pride in mentoring teams, solving critical challenges, and continuously improving processes to deliver better results.I strongly believe that quality is not just a process, but a commitment to consistency, transparency, and accountability.

Experience

1. Assistant General Manager

   TÜV Rheinland Group

   Mar 2026 — Present · Gurugram, IN

   Leading end-to-end inspection operations for both Hardline and Softline categories, ensuring compliance with international quality standards and client requirements.Managing and mentoring a large team of inspectors across multiple regions, driving performance, accountability, and continuous skill development.Overseeing pre-shipment inspections (PSI), during production inspections (DUPRO), and final random inspections (FRI) across diverse product categories.Ensuring strict adherence to AQL standards, client protocols, and regulatory requirements to maintain high service integrity and customer satisfaction.Handling key client accounts, building strong relationships, and acting as the primary escalation point for quality and compliance issues.Driving root cause analysis (RCA), corrective and preventive actions (CAPA) for quality failures and implementing systemic improvements.Collaborating with cross-functional teams including sourcing, production, and compliance to improve supplier performance and reduce defects.Monitoring KPIs, service delivery timelines, and operational efficiency to ensure on-time and high-quality inspection services.Leading investigations related to inspection discrepancies, ensuring transparency, ethical practices, and organizational credibility.Supporting business growth through client engagement, cost optimization strategies, and service excellence initiatives.

Education

• Fashion Designing from INIFD

  Bachelor's degree, embroidery and scathing

  2004 — 2005

• Symbiosis Centre for Distance Learning

  Master of Business Administration - MBA, Operations Management and Supervision