Jitendra Patil
Adv App/Cloud Supp & Eng Specialist
- Role
- Application Cloud Support and Engineering Specialist at Accenture in India
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Jitendra Patil
Strategic Application Support Engineer with 5.6 years of experience in troubleshooting and resolving application issues and performance deficiencies. Skillful at debugging issues and analyzing the different types of logs to trace the root cause for an issue raised. Good understanding of salesforce portal to monitor new tickets and as well as providing resolution within given time, maintain SLA defined on service portal and provide escalation updates to the customer.
Experience
Application Cloud Support and Engineering Specialist
Feb 2025 — Present · Pune, IN
Identify, analyze, and resolve technical issues.Provide timely and effective technical support during different types of releases into the production environment.Perform root cause analysis.Escalate complex issues with the concerned teams.Proactively Monitor application performance.Manage and track support tickets with ServiceNow and JIRAPerform regular system updates and upgrades.Conduct routine health checks and performance tuningAutomate routine tasks.Collaborate with cross-functional teams.Provide progress updatesCreate and maintain knowledge documentationConduct user trainings.identify and implement process improvements.Contribute to the development of new solutions.
Education
Jawaharlal Nehru Technological University
Bachelor of Technology (BTech), Computer Science
2010 — 2014
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