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Jitendra Kumar Singh

SAP Certified Service cloud /C4C/CRM Consultant

Role
Associate Consultant at Tata Consultancy Services
Location
Bengaluru, KA, IN
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Jitendra Kumar Singh

11+years of experience in SAP CRM, SAP ISU, Services, Web-UI and Social CRM as Functional consultant.• Worked for Implementation / Support / Up-gradation/Testing projects, • Worked in ECC 6.0 Version of SAP R/3,IS-U Solutions & SAP CRM 7.0 ehp2 /4.0/3.0.• Experience in requirement gathering, estimation and design.• Strong analytical and problem solving skills in identifying root cause of issues or problems• Having good Knowledge and experience in CRM Base Customization, SAP CRM Middleware, SAP WEB UI, and SAP Interaction center, SAP CRM Service, SAP Web Client and Social CRM, SD, HP-QC,HP-ALM.• Good exposure to Service Order Management, Installed base management and Objects, warranty.Service Contract, Service order and Confirmation.Well versed in Transaction and Item Category relevant customizing like Action profile, Action Profile Determination, Status Profile, Text determination procedure, Partner determination procedure, Date Profile, Org Determination profile.• Experience in SAP Sales and Distribution,• Excellent understanding of client requirements and corresponding documentation, also done application testing extensively as per the Functional and Business Requirements.• Have Knowledge on SAP ABAP.• Strong business, analytical and communication skills to understand and document client business requirements. Analyze business scenarios, business issues, internal & external customer needs and propose business and system solutions• Well versed with all phases of the Systems Development Life Cycle, Software Testing Life Cycle (STLC) which include System Design, Analysis, Configuration, System Testing, Production support in CRM.• Working experience with cross functional modules and their integration with SAP CRM and ECC.• Experience in preparing functional specifications for application development requests and provide support to technical development activities.

Experience

  1. Associate Consultant

    Tata Consultancy Services

    May 2022 — Present · Bengaluru, IN

Skills

  • Business Analysis
  • Sap Netweaver
  • Erp
  • Sap Configuration
  • Sdlc
  • Business Process
  • Sap Crm
  • Sap
  • Sap Erp
  • Sap Implementation
  • Abap
  • Crm
  • Sap Hybris C4c
  • Sap Social Crm
  • Requirements Analysis
  • Sap Isu Crm
  • Data Migration
  • Sap Testing

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Jitendra Kumar Singh — Associate Consultant at Tata Consultancy Services in Bengaluru, KA, IN | Unifers