Jitendra Kumar

About Jitendra Kumar

I’m an IT Technology Leader with 28+ years of experience in driving digital transformation, operational excellence, and modernization across banking, financial services, and global enterprises. I’m passionate about aligning technology strategy with business goals, strengthening governance and risk management, and delivering secure, resilient, and high-performing solutions. I take pride in building and mentoring high-performing teams, fostering strong business partnerships, and leading automation and optimization initiatives that improve efficiency, reliability, and the overall customer experience.

Experience

1. Technology Operations Manager

   Ally

   Feb 2020 — Present · Detroit, MI, US

   Migration, Deployment, and Support: Oversee the migration, deployment, and support of over 20 applications on AWS using ECS, EC2, S3, RDS, Lambda, and other components.• Application Management: Manage a suite of critical applications for indirect and direct auto lending, supporting originations of $36 billion and processing 16 million applications annually.• Loan Servicing Management: Oversee a suite of critical applications for auto loan servicing, payments, collections, and recovery.• Next-Gen Observability: Build next-generation observability, Service Level Objectives (SLO), and Service Level Indicators (SLIs) using Dynatrace, Splunk, and AWS CloudWatch alerts and dashboards.• Automation: Automate health checks and monitoring of critical business functions using various tools, sending proactive alerts and executing self-healing processes to save millions in business impacts.• Incident Management: Manage the resolution of over 1,400 incidents annually, run triage of high-impact incidents, engage stakeholders, and send timely business communications on recovery.• Change Management: Manage and support the deployment of 600 changes annually, validating and capturing evidence of successful deployments.• Documentation: Prepare runbooks and knowledge base articles for L1/L2/L3 teams to resolve common incidents.• Strategic Infrastructure Initiatives: Manage and support strategic infrastructure initiatives to migrate/upgrade network, databases, MFT, DataStage, certificates, and tools.• Reporting and Dashboards: Develop ServiceNow, PowerBI, and JIRA reports and dashboards to track progress, team effort, and other KPIs.• Team Management: Manage and assist onsite and offshore teams, their task assignments, and the prioritization of activities.• Compliance: Ensure compliance with internal and external audits by supporting and submitting necessary evidence.

Education

• National Institute of Technology Karnataka

  Bachelor's degree, Electronics and Communications

• R D Tata High School

  Rd Tata

Skills

• Integration
• Software Project Management
• Requirements Gathering
• Business Analysis
• Global Delivery
• Weblogic
• IT Strategy
• Data Warehousing
• Pre-Sales
• Siebel
• Pmp
• Business Intelligence
• Sdlc
• Solution Architecture
• Oracle
• Requirements Analysis