Jitendra Jain

About Jitendra Jain

Managing the operations of knowledge management specialists\' team which is part of Talent Learning and Collaboration as well as Social Learning within Accenture.Key Responsibilities- Learning & development- Developing learning strategies- Knowledge Management- Content strategy & development- Content acquisition- Content packaging- Content hosting- Content Designing- Improving content findability- E-learning Portal and course mgmt- Portal Management- Campaign Management- Resource Planning & Utilization- Sharepoint solutions- People Management- Career Counseling & development- Performance Management- Project Management- Content Management- Operations Management- Curriculum Planning- Quality Assurance- Client relationship- Web Analytics- Taxonomy/SEO- UAT/User Experience- Operational Excellence- Vendor Management

Experience

1. Service Delivery Ops Manager

   Accenture in India

   Dec 2020 — Present · Mumbai, IN

   Service Delivery Ops Manager for KM team

Education

• K.P.B. Hinduja College, Mumbai

  Bachelors, Accounting and Finance

  2001 — 2004

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  Post Graduate Diploma in Business Administration, Business Administration and Management, General

  2010 — 2012

Skills

• IT Strategy
• Business Process Improvement
• Team Management
• Software Project Management
• Crm
• Sdlc
• Program Management
• Vendor Management
• Requirements Analysis
• Business Intelligence
• Requirements Gathering
• Management
• Project Management
• Sharepoint
• Knowledge Management
• Business Analysis