Jitendra Chaurasia

About Jitendra Chaurasia

A result-driven Sales professional with more than several years of progressive experience in handling all aspects of Management functions. Adept at generating new business through strategic negotiation while cultivating new relationships with key decision makers. Expertise in formulating and executing Customer Relationship Management CRM strategies to promote products/services. A keen planner, strategist & implementer with proven abilities leading to accelerated business growth by ensuring maximum utilization of resources and maximum profitability across channels

Experience

1. Zonal Head Sales & Operations North Region

   Dozee

   Feb 2022 — Present · New Delhi, IN

   Responsible for driving Sales along with channel partners, Ops Strategy, Marketing, and Project (Million ICU) in the North ZoneEstablished overall East Zone business as an independent special project alongside, aligned to organizational need and priorityOversee the onboarding process for new customers, ensuring a smooth and successful transition onto the product or serviceBuild and maintain strong relationships with customers, acting as the main point of contact and addressing their concerns promptlyCreate & maintain the Standard Operating Procedures (SOPs) for the teamDevelop customer success plans and strategies, aligning them with the customer\'s goals and objectivesCoordinate and provide training sessions for customers to maximize product utilization and satisfactionGather and analyze customer feedback to identify trends and areas for improvement, influencing product development and service enhancementsLead project teams in the successful execution of customer-facing initiatives and ensure deliverables are met on time and within budgetIdentify opportunities for contract renewals and upselling of additional products or services to existing customersDefine and track key performance indicators (KPIs) related to customer success and project management, providing regular reports to stakeholdersClosing new business deals by coordinating requirements, developing & executing strategies and negotiating contracts, integrating contract resources with business operationsWorking closely with the team to generate new leads from the healthcare industry such as hospitals, nursing homes, etc, and following up for prospects, negotiating and closing ordersBuilding professional relationships with all the stakeholders like Government Policy Makers, Hospital Administrators, Safety Managers, Doctors, Nurses, Biomedical & IT departments, etcBy conducting engagement activities through discussion, education & live demos.

Education

• INDIAN SCHOOL OF BUSINESS MANAGEMENT AND ADMINISTRATION

  Master of Business Administration - MBA, Sales and Marketing Operations/Marketing and Distribution Teacher Education

Skills

• Crm
• Sales & Marketing Leadership
• Business Development
• Project Management
• Sales Operations
• Customer Service
• Sales
• Databases
• Market Research
• Management
• Customer Relationship Management (Crm)
• Leadership
• Team Management