Jitendra Chaudhari
Care Technical Manager-Core at Nokia
- Role
- Care Technical Manager-core at Nokia
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
Experience
Care Technical Manager-core
Jan 2018 — Present · Pune, IN
installation, Integration,Go Live,and L2 technical support post go live and emergency Handling SDM (Subscriber data management NDS,HLR,HSS and CFX/iNUM) Products, providing Project Implementation support and emergency support for Nokia products One NDS, DXHLRe,HSS and NT HLR Troubleshooting for Customer reported issues via BMC ticketing system, Providing resolution within SLA Co Ordinating with R&D team for faster resolution of case Co-ordinate with onsite team for hardware replacement activity Check current Routing, Traffic profile and suggest Rerouting in case required Taking requirement from customer for any new feature or customization in existing feature and take up with R&D and Vendor Ensure smooth Implementation of project activities Timely implementation of system upgrade and corrections Provide support till Project closer Responsible for taking care of escalations Following up with R&D for any issue in implementation phase HLR,HSS,NDS and CFX/iNUM support.
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