Jitender Badyal
Senior Product Manager @Scotiabank
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WORK HISTORY
Senior Product Manager @Scotiabank
Provide strategic leadership for the bank’s enterprise messaging ecosystem, setting direction for platform enhancements, operational excellence, and long‑term capability evolution-Lead cross‑functional delivery teams including engineering, architecture, cybersecurity, operations, compliance, fraud, and product to execute high‑impact initiatives that support both customer and employee communications at scale-Drive decision‑making and prioritization for the messaging platform roadmap by aligning business needs, technical feasibility, and regulatory commitments across multiple lines of business-Guide incident response and major problem management, ensuring rapid resolution, root‑cause analysis, and preventive measures that strengthen platform stability and customer experience-Champion governance and operational maturity, introducing standards, frameworks, and reusable processes that elevate how digital messaging is managed across the organization-Influence stakeholders by facilitating communication, breaking down silos, and ensuring alignment between technical teams and business partners-Oversee vendor and partner relationships, ensuring contractual compliance, performance transparency, and delivery against SLAs and KPIs-Advise senior leadership through regular reporting, risk analysis, delivery updates, and data-backed insights that support strategic technology decisions-Lead change management efforts for new messaging features, platform upgrades, and compliance-driven updates, ensuring seamless adoption with minimal disruption-Advocate for customer‑centric digital experiences, influencing design and delivery decisions that improve messaging reliability, personalization, accessibility, and trust.
EDUCATION
Birla Institute of Management Technology
Master of Business Administration - MBA, Marketing
The G. Raymond Chang School of Continuing Education at Toronto Metropolitan University
Workplace Communication for IT Professionals
Lovely Professional University
Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering
ABOUT JITENDER BADYAL
Senior Product Manager with 10 years of experience and a proven track record of delivering customer‑centric, scalable digital products in fast‑paced, agile environments. I specialize in translating complex business and technical challenges into clear product strategies, actionable roadmaps, and measurable outcomes.With deep experience working across Engineering, Design, Operations, and Business stakeholders, I lead products end‑to‑end, from discovery and vision through delivery, launch, and continuous optimization. I thrive at the intersection of strategy and execution, balancing long‑term product vision with near‑term delivery while consistently driving value for customers and the business.I bring a strong Agile mindset and have led teams using Scrum and Kanban methodologies, fostering collaboration, continuous improvement, and data‑driven decision‑making. My approach is grounded in customer insights, experimentation, and clear prioritization to ensure we’re building the right products not just building them right.Core Strengths & Skills-Product Strategy & Road mapping-Agile & Scrum Methodologies-Stakeholder Management & Leadership-Customer Discovery & User-Centered Design-Backlog Management & Prioritization-Data‑Driven Decision Making & OKRs-Requirements Definition & User Stories-Cross‑Functional Team Leadership-Go‑to‑Market & Product Launch-Continuous Improvement & Delivery Excellence
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