Jitender Kumar

About Jitender Kumar

I am an IT Project & Product Management professional with 8+ years of experience leading cross-functional teams and delivering impactful solutions across AI/ML SaaS, eCommerce, healthcare, and smart city technology.Skilled in Agile, Scrum, and SAFe methodologies, I specialize in translating complex business needs into actionable roadmaps, managing end-to-end project lifecycles, and ensuring on-time, on-budget delivery. My approach combines strategic thinking, stakeholder alignment, and risk management, driving measurable results in product adoption, user engagement, and revenue growth.Highlights of my career include: Leading AI/ML SaaS projects with a focus on scalability, security, and performance. Delivering 95%+ on-time releases and boosting user engagement by 25% for eCommerce platforms. Building and retaining strong client relationships, achieving 90%+ partner retention. Driving product improvements through KPI analysis, customer feedback, and continuous iteration.With a PMP Certification, MSc in Project Management (Ireland), and B.Tech from NIT Kurukshetra, I bring both technical expertise and business acumen. I thrive in fast-paced startup environments and global delivery ecosystems. Core Skills: Project Management | Product Roadmaps | Agile/Scrum | AI/ML SaaS | Risk Mitigation | Stakeholder Management | Customer Success | Account GrowthI’m passionate about building products that solve real problems and scaling teams to deliver excellence. Let’s connect if you’re looking to collaborate on transformative technology projects.

Experience

1. Senior Delivery Manager

   VDB - Virtual Diamond Boutique

   Aug 2022 — Present · Gurugram, IN

   Led end-to-end delivery of eCommerce platform features, achieving 95% on-time releases and reducing launch delays- Owned product roadmap and backlog, translating business goals into features that increased user engagement by 25%- Coordinated cross-functional teams (design, development, QA, Sales) under Agile/Scrum, cutting release cycle time and accelerated time-to-market- Built and maintained client relationships, achieving 90%+ partner retention and growing revenue- Analyzed platform performance (traffic, sales trends), recommending UX that boosted user engagement and made us competitive - Managed stakeholder communication, delivering progress reports and demos that improved stakeholder alignment and reduced scope changes- Resolved escalations and risks proactively, reducing downtime and increasing platform reliability and partner trust- Collaborated with implementation and sales teams to design GTM campaigns, resulting in faster client onboarding

Education

• National Institute of Technology Kurukshetra

  Bachelor of Technology (B.Tech.), Industrial Engineering

  2010 — 2014

• University of Limerick

  Master of Science (MSc), Project Management