Jitender Kumar

About Jitender Kumar

Experienced CRM and Administration Professional with more than 7 years of experience optimising productivity, efficiency and service quality assurance across various domains. Highly dependable, ethical and reliable support specialist and leader that blends advanced organisational, technical and business acumen. Works effectively with cross functional teams in ensuring operational and service excellence. As a duty manager, I ensure the smooth running of daily operations and also ensure that my team is well-conducted to handle any challenges that arise. My experience in this role has equipped me with excellent leadership skills and the ability to manage and motivate a team to achieve common goals. I\'m well versed in collaborating with cross functional teams. My experience at Concentrix has given me a strong understanding of service operations and the importance of effectively managing a team to provide top-notch services to clients. Now, I\'m eager to pivot my career and venture into the field of leadership and operations/team management where I can utilize my skills and experience to help organizations grow and succeed.

Experience

1. Duty Manager

   Concentrix

   Nov 2022 — Present

   Ensure smooth running of daily operations and also ensure that my team is well-conducted to handle any challenges that arise.

Education

• Subharti University

  Master of Business Administration - MBA, Operations Management and Supervision

  2019 — 2021

• Bohai University

  cross cultural, Business/Corporate Communications

  2015 — 2016

• Sri Venkateswara College, Delhi University

  Bachelor of Science - BS, Life Sciences

  2012 — 2015