Jitender Kalra
Senior Manager - Service Management @Tata Tele Business Services
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WORK HISTORY
Senior Manager - Service Management @Tata Tele Business Services
New Delhi, IN
Responsible for managing services after the delivery of the projects.• Analysis on repeat failure on monthly basis, sharing the same with the customers with permanent solutions.• Managing the SLA for the key customers by assuring maximum uptime.• Day to day interaction with the Customer to understand the pain areas and the solution there after. • Follow up with concern team for fast delivery of new orders/circuits. • Managing customer service operations for rendering and achieving quality services.• Handling customer’s technical queries and design of the offered solution.
SKILLS
ABOUT JITENDER KALRA
Service Assurance/Customer Relationship Management
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