Jitender Gupta

Area Service Manager @DishTV

Hisar, IN

Drive Customer experience for Enterprise & Retail customers across products – DTH through diverse teams and multiple partners.• Lead and drive to ensure improvement on all key deliverables – Acquisition experience, Project management, Service assurance, Retention and Churn, Collection and Bad Debt, and Cost to Serve etc.• Developing customer experience processes through performance dashboards and metrics that connect lagging indicators of market performance and leading indicators of team performance related to key drivers of customer lifetime value

Central Board of Secondary Education

Commerce

Gandhi Polytechnic University

Diploma of Education