Jitender Giri

About Jitender Giri

A dynamic individual with over 6 years 5 months of experience in, Operations Management, Operations, Service and Team Management, Retail Sales and Project Management.# Operations and Service Delivery: Mapping requirements, Monitor, Review and improve operational processes to ensure optimum performance and consistency# Customer experience: Ensure robust customer experience through operational excellence.# Team Management: Showcase people management skills by leading large teams and managing end to end people related issues.# Hands-on experience in Team Management and Operations.# Worked with Paytm Services Pvt. Ltd as Service manager Responsible for resolving Merchant Query.# Worked with Vodafone India Pvt. Ltd as Sales Team Leader.I\'m working on a Project as a Manager, combat to clean and pollution free Air. Making efforts to increase our citizens life via provide them healthy breathe.# Project Management: Establish Project plan for transition, liaise with key support managers, client to track and complete the tasks, and provide complete support to ramp up the process. Keen planner & strategist with the ability to manage projects with perfection.# Deal with Government and Corporates to resolve pollution issue.

Experience

1. Customer Service Support Manager

   Ols Logistics

   Dec 2022 — Present · Ghaziabad, IN

   Taking care of Service Operations and Supports Hub Operations to make smooth delivery.• Acknowledge the Consignment and make sure Consignor’s satisfaction by Successful delivery.• Supports Delivery team with the constant efforts to deliver the consignment on time within TAT.• Ensure Clients and Customers by delivering their valuables through safest and fastest modes at doorstep.• Communicates with the clients and try to make an unbreakable bond to have a long-term business.

Education

• Delhi University

  Bachelor of Arts - BA, Political Science and Government

  2012 — 2015

• Amity University, Greater Noida Campus

  Master of Business Administration - MBA, Operations Management

• Sarvodaya Co-ed Vidyalaya

  English, Political Science

  2009 — 2012